Effective Date: 27-01-2025

Thank you for using Workoja, your trusted school job board. We value your trust and are committed to providing the best possible service. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. General Refund Policy

At Workoja, we strive to ensure customer satisfaction. However, due to the nature of our services, refunds may only be granted under specific circumstances as outlined below:

1.1 Non-Refundable Items:

  • Payments for completed job postings, subscriptions, and featured listing upgrades are non-refundable once the service has been delivered.

1.2 Refundable Items:

  • In case of technical issues that result in non-delivery of services, such as a job listing not being published, customers may request a refund.
  • Refund requests must be submitted within 7 days of the payment date.

1.3 Duplicate Transactions:

  • If you have been charged multiple times for the same service, please contact us within 14 days to request a refund for the duplicate charge.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • You must provide proof of payment (receipt or transaction ID).
  • You must describe the issue in detail and provide supporting evidence if required.
  • Refund requests must be submitted within the specified timeframe (see Section 1).

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at contact@workoja.com  with the subject line: “Refund Request.”
  • Include your account details, the reason for the refund, and any relevant proof of payment or error.
  • Our team will review your request and respond within 5-7 business days.

4. Cancellation of Subscriptions

4.1 Monthly/Annual Subscriptions:

  • You may cancel your subscription at any time via your account settings or by contacting our support team. Cancellation will take effect at the end of the current billing cycle.
  • Refunds are not provided for unused portions of the subscription period unless required by applicable laws.

4.2 Free Trials:

  • If you are using a free trial and do not wish to continue with a paid subscription, you must cancel before the trial ends to avoid charges.

5. Returns Policy for Physical Products (if applicable)

If we offer physical products, such as merchandise:

  • Products may be returned within 30 days of delivery, provided they are unused, in their original condition, and accompanied by a receipt.
  • Customers are responsible for return shipping costs unless the product is defective.

6. Exceptions

Refunds will not be granted in the following cases:

  • Dissatisfaction with a job application outcome (e.g., not being hired).
  • Failure to use the purchased service within the designated time frame.
  • Violation of Workoja’s Terms of Service.

7. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Please check this page periodically for updates.

8. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

We appreciate your understanding and cooperation.

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